Welcome to "Conflict Resolution Strategies for the Workplace"
Practical Tools to Resolve Workplace Conflicts and Foster Collaboration
Welcome to ALI - The Academy of Learning Institute
How to use this course
Before we begin...
๐"See What You Already Know!" ๐ Before we start, take this quick quiz to check what you already know. Don't worryโit's not a test! It's just a fun way to see where you're starting from. You'll learn everything you need as we go!
Lesson 1: Course Overview and Learning Objectives
Lesson 2: Types of Workplace Conflict
Lesson 3: The Impact of Conflict on Workplace Dynamics
๐It's Quiz Time! Module 1 Quiz
Lesson 1: The Role of Empathy in Conflict Resolution
Lesson 2: Understanding Perspectives and Techniques for Active Listening
Lesson 3: Practicing Active Listening Skills
๐It's Quiz Time! Module 2 Quiz
Lesson 1: Basics of Workplace Negotiation
Lesson 2: De-escalation Strategies for High-Tension Situations
๐It's Quiz Time! Module 3 Quiz
Lesson 1: Developing a Conflict Resolution Framework (or process)
Lesson 2: Conflict Resolution in Remote and Hybrid Work Environments
๐It's Quiz Time! Module 4 Quiz
Lesson 1: Active Listening in Action
Lesson 2: Negotiation Role-Play
Lesson 3: De-escalation Simulation
Lesson 4: Framework Application Exercise
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